Shipping policy
Shipping & Delivery Policy
At Lesley Ann, we aim to ensure that your order is processed and delivered as efficiently as possible. Please review our shipping policy below before placing your order.
Processing Times
Orders are processed Monday to Friday, excluding public holidays.
Please allow:
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2–3 business days for standard ready-to-wear orders.
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Additional processing time for customised, embroidered, branded, or made-to-order garments.Â
Processing times may vary during promotional periods, holidays, or high-volume seasons.
Delivery Timeframes
Estimated delivery times:
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Major South African cities: 2–4 business days.Â
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Outlying areas: 3–7 business days.
Delivery timeframes are estimates and may vary depending on the courier and delivery location.
Shipping Fees
Shipping fees are calculated at checkout based on your delivery location and order size.
Any applicable shipping promotions or free delivery offers will be displayed on our website from time to time.
Order Tracking
Once your order has been dispatched, you will receive a confirmation email or message containing your tracking details.
Delivery Address Responsibility
Customers are responsible for ensuring that all delivery information provided at checkout is accurate and complete.
Lesley Ann will not be held responsible for delays or failed deliveries resulting from incorrect or incomplete address information.
Custom & Branded Orders
Customised, embroidered, branded, or made-to-order garments may require additional production time before dispatch.
These timelines will be communicated where applicable.
Delays
While we strive to deliver within estimated timeframes, delays caused by couriers, weather conditions, public holidays, or unforeseen circumstances may occur.
Lesley Ann will not be liable for delays beyond our reasonable control.
Damaged or Missing Parcels
If your parcel arrives damaged or if items are missing, please contact us within 48 hours of delivery at:
Please include your order number and clear photographs where applicable.
Contact Us
For any shipping-related queries, please contact: