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Refund policy

Lesley Ann Returns & Exchanges Policy

At Lesley Ann, we want you to love every purchase you make. While we do not offer refunds, we’re happy to provide exchanges and returns or online store credit if your item meets the conditions outlined below.

Exchange Eligibility

You may request an exchange within 10 days of receiving your order, provided that:

  • The garment has no embroidery and has not been altered or customised

  • It has not been worn or washed

  • It has no lingering odours (food, pets, smoke, fragrances)

  • All original tags are still attached

  • A valid receipt or proof of purchase is provided

  • You contact us within 10 days of the order date

Any items failing the eligibility, customers will forfeit the the exchange.

How to Make an Exchange

You have two convenient options:

  • In-store: Visit any Lesley Ann store with your item and receipt.

  • Online: Email your order number to sales@lesleyann.co.za or contact us.

If your item is faulty, Lesley Ann will cover the cost of return shipping.

Important Conditions

  • Exchanges must be for items of equal or greater value than the original purchase.

  • Lesley Ann is not responsible for incorrect size selections. We provide detailed size guides, and it is the customer’s responsibility to choose the correct size at the time of purchase.

  • We reserve the right to decline any exchange request if the item being exchanged is the same product as a previously returned one.

  • Our policy does not cover damage caused by personal use, accidents, or general wear and tear.

  • If the conditions are not met, we will unfortunately not be able to process your request, even if the item is returned and customer is liable for courier costs to and from the store.

  • Sale items are strictly non-returnable and non-exchangeable, both in-store and online.

  • SHIPPING COST is not included in the refund or store credit, unless the item is faulty.

1. Validity for Exchanges & Returns

  • All exchanges must be initiated within 10 days of the invoice date.

  • For local deliveries, exchanges can be made in-store or through our online portal: www.lesleyann.co.za.

  • All return requests must be submitted online.

2. In-Store Exchanges

  1. Bring the item in original condition and packaging with your original invoice.

  2. Our staff will inspect the item to confirm eligibility.

  3. If the replacement item costs more, you’ll need to pay the difference.

  4. If it costs less, no refund will be issued for the difference.

  5. In-store exchanges cannot be converted into store credit or online vouchers.

3. Online Exchanges & Returns

  1. Include your original invoice with the item(s) in their original condition and packaging.

  2. Ship your parcel using a traceable postal method.

  3. You will receive an email confirmation once we receive and process your item.

  4. Online returns are processed as Store Credit Vouchers only.

Store Credit Voucher Terms:

  • Valid for 30 days.

  • Can only be used online.

  • Non-refundable, non-extendable, and cannot be converted to cash.

  • Cannot be used in-store.

  • Must be used in a single transaction—any unused balance will be forfeited.

  • Voucher value will match the original purchase price.

  • Shipping fees (original, return, or exchange) are non-refundable.

  • If you received a defective or incorrect item, we will cover the return shipping cost.

  • Exchanges are subject to product availability. If unavailable, we may offer a similar item, store credit, or another solution at our discretion.

4. Additional Terms & Conditions

  • Each item is eligible for one exchange only.

  • Lesley Ann may decline repeat returns or exchanges of the same item.

  • Damage due to misuse, wear and tear, or accidents is not covered.

  • We provide no warranties beyond those required by law.

  • All exchanges and returns are governed by the Consumer Protection (Fair Trading) Act of South Africa.

  • All decisions made by Lesley Ann are final.

5. Repair Policy

At Lesley Ann, we take pride in the quality and longevity of our garments. We offer repair services on selected items where possible.

For assistance, please visit any Lesley Ann store or contact our team at:

📧 sales@lesleyann.co.za

Our team will gladly assess the garment and advise on available repair options.